Hotel upgrade A: Good afternoon. What can I do for you? B: I'd like to check in please. I have a reservation under the name Anthony Roberts. A: All right R.O.B.E.R.T.S... Oh, Mr. R...

Difficult Customer A: Good morning, My name is Fabio, I'll be your waiter for tonight. My I take your order? B: No, I'm still working on it. This menu is not even in English. What'...

Calling in sick A: Hi, Daniel speaking, how may I help you? B: Hi, Daniel, Julie here. A: Hi, Julie, how are you? B: Actually, I'm feeling quite ill today. A: I'm sorry to hear tha...