Hotel upgrade
A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S… Oh, Mr. Roberts we’ve been expecting you… and here is your keycard to the presidential suite.
B: But there must be some mistake; my reservation was for a standard room.
A: Are you sure? Let me double check.
B: Yeah, Here, this is my confirmation number.
A: You’re right Mr. Roberts, there seems to be a mixup, unfortunately, we’re overbooked at the moment.
B: So…
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!
宾馆酒店相关词语：
check in, 登记入住, principle verb, infinitive, (register at a hotel or airport)
check out, 离开酒店, verb, pay and leave a hotel
under the name, 在…名下, phrase, (name used for the reservation)
revervation, 预定, common noun, singular, (booking)
booking, 预定, common noun, singular, (revervation)
confirmation, common noun, singular, (an approval, verfication)
complimentary upgrade,免费升级 phrase, (free improvement of quality)
overbooked,满房, Adjective, (full)
concierge, common noun, singular
mix-up, common noun, singular, (confusion)
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